All returns must be processed through our online return center. Click HERE to start a return now.
We hope that you love your purchase, but if for any reason you do not please read our return/exchange policies carefully below.
WANT TO EXCHANGE? Since our items often sell out quickly we recommend purchasing the new item(s) that you want and returning the items you don't want for a store credit. (Please make sure returned items meet all guidelines.)
NEED TO RETURN? Returns are accepted within 30 days of order date for STORE CREDIT. An online code will be issued for store credit and can be used online or printed and used in store for local customers.
ELIGIBLE ITEMS FOR RETURN: Unworn, undamaged clothing, with all tags attached, and no pet hair or odors may be returned.
Shoes must be returned with shoe box if they were shipped with one.
Jewelry that is unworn and in original condition/packaging not personalized and not body jewelry (piercing jewelry) may be returned.
NON-ELIGIBLE ITEMS: personalized jewelry, body jewelry, and items in our final sale collection are FINAL SALE and cannot be returned. No exceptions.
*If items are returned appearing worn, with makeup, deodorant, or animal hair on them, smelling of smoke, fragrances, or pet odors, damaged, final sale items or beyond 30 days from order date they will be denied. We will contact you to pay to ship it back to you. We cannot hold items longer than 30 days, after 30 days items will be donated to charity.
- Returns must be received within 30 days from the date your order was placed.
- Any orders returned that do not meet these guidelines will be denied.
- All original shipping costs are non-refundable.
- Return shipping costs are the responsibility of the customer. A $7 flat fee is charged for return postage.
Please mail returns to 9185 Lima Rd. Fort Wayne, IN 46818. Make sure your order number or packing slip is included with your return, we cannot process your return without this information.
DAMAGED OR INCORRECT ITEMS? Please inspect your items immediately. If you feel you have received damaged or incorrect items please contact us within 3 days of receipt at Customerservice@roselynns.com so we can fix the problem. We cannot make exceptions for merchandise that has been in your possession for longer than 3 days. All damaged items must have tags still attached and be in unworn condition.